Privacy Policy

At Elif Coffee & More, your privacy matters to us. Whether you are enjoying a cup of coffee or a mojito at our counter, ordering a burger, pizza, loaded fries or a quick snack online, or simply browsing our website, we are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you.

1. 1Definitions

   In this Privacy Policy, the following terms carry the meanings set out below:

   • Cookies – small text files placed on your device that help our website remember your preferences and improve your experience.
   • Personal Data – any information that relates to an identified or identifiable individual, such as your name, contact details or delivery address.
   • Processing – any operation performed on Personal Data, including collecting, storing, using, sharing or deleting it.
   • Partners and Service Providers – third parties such as delivery partners, payment gateways and technology providers who help us operate our business.
   • You / User – any person who visits our website, places an order, or otherwise interacts with Elif Coffee & More.

2. 2Whose Personal Data Do We Process?

   We process the Personal Data of customers who order food and beverages from us in-store, online or through our ordering channels; visitors to our website; participants in our loyalty, feedback or marketing programmes; and anyone who contacts us with a query or complaint.

3. 3What Personal Data Do We Collect About You?

   Depending on how you interact with us, we may collect:

   • Identity and contact details – name, phone number and email address.
   • Delivery information – delivery address and location, and any instructions you provide.
   • Order details – items ordered, order history, preferences, dietary notes and allergen requests.
   • Payment information – processed securely through our payment partners; we do not store your full card details.
   • Account and loyalty data – login credentials, reward balances and transaction history where you create an account.
   • Technical and usage data – device type, IP address, browser, and how you use our website, collected via cookies and similar technologies.
   • Communications – the content of your messages, reviews, feedback and support requests.

4. 4How We Collect Personal Data

   • Directly from you – when you place an order, create an account, join our loyalty programme, complete a form or contact us.
   • Automatically – through cookies and similar technologies when you browse our website.
   • From our partners – such as delivery aggregators and payment providers who help fulfil your order.

5. 5Why We Collect Personal Data

   We use your Personal Data to:

   • Take, prepare, process and deliver your orders and provide takeaway and dine-in services.
   • Process payments and issue receipts, refunds and replacements where applicable.
   • Manage your account and operate our loyalty and rewards programmes.
   • Respond to your queries, feedback and complaints and provide customer support.
   • Send you order updates and, where you have consented, offers, promotions and news.
   • Improve our menu, website and overall customer experience through analytics.
   • Comply with applicable laws, prevent fraud and protect the rights and safety of our customers and staff.

6. 6Children's Data

   Our services are intended for use by adults. We do not knowingly collect Personal Data from children without the consent of a parent or guardian. If you believe a child has provided us with Personal Data, please contact us and we will take appropriate steps to delete it.

7. 7With Whom We Share Collected Personal Data

   We do not sell your Personal Data. We may share it, only as necessary, with:

   • Delivery partners and riders, to deliver your order to the address you provide.
   • Payment gateways and financial institutions, to process your payments securely.
   • Technology and service providers who host, maintain and support our website and systems.
   • Government authorities, regulators or law-enforcement agencies, where required by law or to protect our rights.

8. 8Cross-Border Data Transfer

   Elif Coffee & More currently operates in India and may expand its services to the Middle East and other regions. Where your Personal Data is transferred to or accessed from a location outside the country in which it was collected, we take reasonable steps to ensure it remains protected in accordance with this Privacy Policy and applicable law.

9. 9Where We Store Data and How We Keep It Secure

   We store your Personal Data on secure servers operated by us or our trusted service providers. We apply reasonable technical and organisational security measures – including access controls, encryption in transit and restricted staff access – to protect your data against unauthorised access, loss, misuse or alteration. While we work hard to safeguard your information, no method of transmission over the internet is completely secure.

10. 10Cookies

    Our website uses cookies and similar technologies to keep you signed in, remember your preferences, understand how our services are used and personalise content and offers. You can manage or disable cookies through your browser settings, although some features may not work as intended if you do.

11. 11Your Rights and Choices

    Subject to applicable law, you may:

    • Request access to the Personal Data we hold about you.
    • Ask us to correct or update inaccurate or incomplete information.
    • Request deletion of your Personal Data where it is no longer required.
    • Withdraw your consent to marketing communications at any time.
    • Raise a grievance or concern about how we handle your data.

12. 12How Long We Retain Your Data

    We retain your Personal Data only for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal, tax and accounting obligations, and to resolve disputes. When it is no longer needed, we securely delete or anonymise it.

13. 13Grievance Redressal

    If you have any questions, concerns or complaints about this Privacy Policy or the way your Personal Data is handled, please contact our Grievance Officer at sales@elifcafeandmore.com, or write to us at NH66, Moonnamkallu, Orumanyoor, Thrissur – 680518, Kerala, India. We will acknowledge and address your request within a reasonable time frame.

14. 14Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.