Terms & Conditions

Welcome to Elif Coffee & More. These Terms and Conditions govern your use of our website and services, and your purchase of our coffee, mojitos and other beverages, and food items such as burgers, pizza, loaded fries and snacks. By accessing our website or placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our services.

1. 1Acceptance of Terms

   By browsing our website, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our services.

2. 2Definitions

   • "We", "us", "our" and "Elif Coffee & More" refer to the operator of this website and its outlet.
   • "You" and "User" refer to any person who visits our website or places an order.
   • "Services" means the food, beverages, dine-in, takeaway, delivery and related services we provide.
   • "Order" means a request placed by you to purchase items from our menu.

3. 3Eligibility and Your Account

   You must be at least 18 years of age, or use our services under the supervision of a parent or guardian, to place an order. Where you create an account, you are responsible for keeping your login details confidential and for all activity that takes place under your account. Please ensure the information you provide is accurate and up to date.

4. 4Orders and Order Acceptance

   When you place an order, you are making an offer to purchase the selected items. All orders are subject to acceptance and availability. We reserve the right to accept or decline any order at our discretion – for example, if an item is unavailable, if we are unable to deliver to your location, or if we suspect fraudulent or unauthorised activity. Your order is confirmed only once we accept it.

5. 5Menu, Product Information and Availability

   We take care to describe and picture our beverages and food items accurately, but images are for illustration only and actual products may vary. Menu items, sizes and combinations are subject to availability and may be changed, added or withdrawn at any time without notice. Certain items may be available only during specific hours.

6. 6Pricing and Taxes

   All prices are listed in Indian Rupees (INR) and are inclusive of, or subject to, applicable taxes as indicated at checkout. Prices, packaging charges and delivery fees may vary by location and time, and are subject to change without prior notice. In the rare event of a pricing error, we reserve the right to cancel the affected order and refund any amount paid.

7. 7Payments

   Payments can be made through the methods offered at checkout, including online payment options and, where available, cash on delivery or payment at the outlet. Online payments are processed securely by third-party payment providers. By making a payment, you confirm that you are authorised to use the selected payment method.

8. 8Delivery, Takeaway and Dine-In

   We offer dine-in, takeaway and delivery services depending on your location. Delivery times are estimates only and may be affected by factors beyond our control, such as weather, traffic or high demand. Please ensure that the delivery address and contact details you provide are accurate, and that someone is available to receive the order.

9. 9Cancellations, Refunds and Replacements

   As our food and beverages are prepared fresh to order, cancellations may not be possible once preparation has begun. If you receive an incorrect, incomplete or unsatisfactory order, please contact us promptly so we can make it right through a replacement or refund, at our discretion. Approved refunds are processed to the original payment method within a reasonable time.

10. 10Offers, Coupons and Loyalty

    From time to time we may run promotions, discounts, coupons and loyalty rewards. These are subject to their own specific terms, are valid for a limited period, cannot be exchanged for cash, and may be modified or withdrawn at any time. Offers cannot be combined unless expressly stated, and we reserve the right to refuse any offer we reasonably believe is being misused.

11. 11Food Quality, Allergens and Consumption

    We are committed to serving quality food and beverages. Our items are prepared in kitchens that handle common allergens such as milk, nuts, gluten, eggs and soy, and we cannot guarantee that any item is entirely free of allergens or traces of them. If you have any allergy or dietary requirement, please check with us before ordering. Perishable items should be consumed promptly after receipt.

12. 12User Conduct and Prohibited Use

    When using our services, you agree not to:

    • Place fraudulent, false or speculative orders, or use another person's payment details without authority.
    • Interfere with, disrupt or attempt to gain unauthorised access to our website or systems.
    • Use our services for any unlawful purpose or in a way that harms Elif Coffee & More, its staff or other customers.
    • Copy, misuse or exploit our content, branding or offers without permission.

13. 13Intellectual Property

    All content on our website – including the Elif Coffee & More name, logo, menus, images, text and design – is owned by or licensed to us and is protected by applicable intellectual property laws. You may not reproduce, distribute or use any of this content without our prior written consent.

14. 14Third-Party Links and Services

    Our website may contain links to, or integrate with, third-party services such as delivery aggregators and payment gateways. We are not responsible for the content, policies or practices of these third parties, and your use of their services is governed by their own terms.

15. 15Disclaimers and Limitation of Liability

    Our services are provided on an "as available" basis. To the fullest extent permitted by law, Elif Coffee & More shall not be liable for any indirect, incidental or consequential losses arising from your use of our services or any delay or failure caused by circumstances beyond our reasonable control. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

16. 16Indemnity

    You agree to indemnify and hold harmless Elif Coffee & More, its owners, employees and partners against any claims, losses or expenses arising from your breach of these Terms, your misuse of our services, or your violation of any law or the rights of any third party.

17. 17Governing Law and Jurisdiction

    These Terms and Conditions are governed by and construed in accordance with the laws of India, and the courts at Thrissur, Kerala shall have exclusive jurisdiction over any dispute. Where Elif Coffee & More operates in other regions, including the Middle East, these Terms apply to the extent permitted by, and together with, the local laws applicable to those operations.

18. 18Customer Support and Grievances

    We value your feedback and are here to help. For any query, complaint or grievance regarding your order or these Terms, please contact us at sales@elifcafeandmore.com or write to us at NH66, Moonnamkallu, Orumanyoor, Thrissur – 680518, Kerala, India. We aim to respond to and resolve concerns within a reasonable time.

19. 19Changes to These Terms

    We may revise these Terms and Conditions from time to time. Any changes will be posted on this page with an updated "Last updated" date, and will apply to orders placed after the change. Your continued use of our services constitutes acceptance of the revised Terms.